Puntualia Support
Something not working, or have a question about Puntualia? Write to developer@reverbt.com. Tell us what you were trying to do, what you saw on the screen and, if you can, your phone’s model; that way we can help you better. The app also has a searchable guide that explains every screen: Inicio (home), Guía (guide). The app’s screens are in Spanish, so this page quotes their labels with a translation.
If your question is about your attendance records (schedules, punches or corrections), the person who runs your company is the one who can review and correct them.
Frequently asked questions
How do I sign in to Puntualia?
There are four ways to sign in:
- With a code sent to your email: tap “Entrar con código” (sign in with a code) and type the 6 digits you receive; they expire after 10 minutes. This is how you create your account the first time.
- With Apple (iPhone only) or with Google, if it is available on your phone.
- With email and password: after your first code, the app offers to create a password of at least 8 characters. If you forget it, tap “Olvidé mi contraseña” (I forgot my password) and we will send you a code to choose a new one.
If the app says “Aún no tienes acceso” (you do not have access yet), sign in with the same email you were invited with. If you used “Hide My Email” with Apple, your email is a hidden one that does not match the invitation: sign in with a code or ask to be invited with that email.
How do I invite my team?
In Inicio, Administración, Empleados (home, administration, employees), tap “Invitar a alguien” (invite someone). Type the person’s email, their name (optional), their roles and, if you like, their site. The person downloads the app and signs in with that same email; the invitation expires after 14 days. To invite, your company’s plan must be active and have places available. Only an owner can give the admin or owner role.
What happens if there is no internet when I clock in?
The punch is saved on your phone and shows as “Pendiente de enviar” (waiting to be sent). It is sent automatically when the network returns or when you open the app, and you can also tap “Enviar ahora” (send now). It is never duplicated. Whoever runs your company can see that the punch arrived later because of the network.
How do I correct a punch?
In Inicio, Mi historial (home, my history), tap “Corregir la entrada” (correct clock-in), “Corregir la salida” (correct clock-out) or “Pedir la marca que falta” (request the missing punch) on that day, or “Solicitar corrección de otro día” (request a correction for another day) at the end of the history. Choose the right time and type the reason. Whoever runs your company approves or rejects it, and you see its status in “Mis solicitudes de corrección” (my correction requests). The original punch is never deleted: an adjustment creates a new punch and the original stays visible.
How do I change or cancel the subscription?
The subscription belongs to the company and only the owner manages it. In the app, go to Administración, Planes y suscripción (administration, plans and subscription) and tap “Administrar suscripción” (manage subscription). You can also do it directly in your store:
- App Store: Settings, your name, Subscriptions. Apple help.
- Google Play: your profile picture, Payments and subscriptions, Subscriptions. Google Play help.
Cancelling stops the renewal; the service continues until the end of the period already paid. Deleting the app or your account does not cancel the subscription.
What if my company has more than 1,000 people?
The app has plans for companies of up to 1,000 people: Chico (5), Mediano (15), Grande (40), Empresarial (100), Corporativo 250, Corporativo 500 and Corporativo 1000. If your company has more than 1,000 people, Reverb offers a contract plan, with the limit and term agreed in writing. Write to us at developer@reverbt.com to talk it over.
How do I restore my purchases?
If you already paid for the plan and the app does not show it (for example, because you changed phones or reinstalled the app), go to Administración, Planes y suscripción and tap “Restaurar compras” (restore purchases) with the same store account you paid with. Only the owner can restore, and a subscription that belongs to another company cannot be used in yours.
How do I delete my account?
In Inicio, Mi cuenta (home, my account), tap “Borrar mi cuenta” (delete my account). Your account and your email are deleted; your attendance records are kept because the company has to keep them. If you are the only owner of a company with active people, first make someone else an owner. Deleting your account does not cancel the store subscription, and it cannot be undone. The details are in the privacy policy.
Documents
Language
This page exists in Spanish and in English. If there is any difference between the two versions, the Spanish version prevails.
Reverb Technology LLC, c/o Northwest Registered Agent, LLC, 5900 Balcones Drive, Ste 100, Austin, TX 78731, USA